South Glos Music Hub – Instrumental Lessons Terms and Conditions

By applying for lessons with The Music Service you agree to the following terms and conditions.
For the purpose of this agreement a ‘term’ refers to a three term academic year: autumn, spring and summer.

Instrumental/vocal tuition in schools

  • We will continue to deliver lessons each term until you tell us in writing you wish to cancel lessons
  • 30 lessons will be delivered per school year.
  • Due to the uneven length of school terms the number of sessions offered in each term may vary. The length of a group lesson changes according to the number of pupils in the group. A group of 2 = 20 mins, 3 or 4 in a group = 30 mins and 5 or 6 in a group = 40 mins
  • If a group drops below the minimum number of students (2), the Music Service will endeavour to teach the remaining student in another appropriate group. If a suitable group cannot be found, the lesson type will need to be altered and the necessary fee increase paid. This will be discussed with the parent/carer before any changes are made
  •  For group/paired lessons, the teacher will decide the appropriate grouping of students, depending on the number of students requiring lessons, their standard of playing and compatibility of instrument
  •  The Music Service reserves the right to change the teacher, lesson times and groupings where necessary and will notify parents and schools of any changes to those lesson arrangements.
  • Teaching will normally take place during the school day, but some tuition may take place before or after normal school hours, as well as during break and lunch times
  • Whilst every effort is made to accommodate a child, occasionally a place may not be immediately available when you apply for lessons. In this case, the child’s name is added to the waiting list. Parents will be notified when a place becomes available.

Cost of lessons

The advertised cost of lessons is per old school term (3-term year). Invoices are sent three times per year, before tuition for the term starts.

Payment must be made within 14 days of the invoice date. Lessons will be suspended or cancelled if payment is not made on time. Fees remain due for any lessons missed if tuition is suspended due to non-payment.

Please see the website for current charges.

Missed lessons/refunds

It is the responsibility of the student to arrive on time for lessons.

The Music Service will not refund missed lessons where:

  • The student has failed to arrive for a lesson
  • Parents or pupils elect to miss lessons to take part in other events
  • The student is not available for any reason e.g. illness, self-isolating, school trip, appointment elsewhere, school closure for bad weather
  • The Music Service will make every effort to reschedule lessons where possible, but cannot guarantee to do so.

The Music Service will refund/re-schedule missed lessons where:

  • The music teacher is unavailable
  • If a student is away from school for more than three consecutive weeks in a term due to a long-term illness, the Music Service will make every effort to refund up to one term of tuition fees. A doctor’s certificate will need to be supplied
  • Refunds will only be made at the end of the academic year, once the opportunity has been given to make up for missed lessons by the teacher.

Cancelling your contract with us to deliver lessons

We encourage your child to learn a musical instrument for at least a year but, if for any reason you wish to cancel your child’s lessons, notice must be provided direct to The Music Service via an email according to the cancellation policy below. We are unable to accept cancellations via your child’s teacher or school

All cancellation requests will be acknowledged within five working dates of receipt.

Cancellation policy

  • A Student is assumed to be continuing with lessons or ensemble membership unless notice of cancellation/withdrawal is given in writing.
  • Notice of 5 academic weeks is required for cancellation of all lessons. Academic week refers to any week that occurs during the school term and does not include school holidays.
  • When notice is received you will be invoiced for a further 5 weeks’ worth of lessons whether these lessons are attended or not. If payment has already been made for more than 5 weeks’ worth of lessons then a refund will be provided for the additional lessons already paid for.

Payment terms

  • Fees must be paid termly within 14 days of receipt of the invoice
  • Invoices will be issued via email. Please monitor your email spam folder.
  • Tuition may not commence until payment has been made.

Assistance with fees

  • Music Centre fees are waived for parents whose child is eligible for income related Pupil Premium funding. Assistance may also be available towards tuition costs in schools, either funded by your school or the Music Service. In both cases a letter confirming eligibility or other document will need to be presented.
  • If your child meets the criteria for remission of fees, the discount will only be applied to one instrument and normally only on the cost of a group lesson.

Children in care (Looked after children)

  • If the child is in local authority care all provision/hire is free. If this applies to your child, please inform the music service directly. Please note that lessons for children in care are normally offered as group lessons.

Additional costs

  • Students will need tutor books for their lessons. Parents/carers are responsible for purchasing books promptly at the request of the teacher. Other costs such as entry for examinations (which are not compulsory), will also be charged to the parent/carer.


  • Parents are expected to provide instruments and accessories. Parents are advised that instruments should be insured under an “all risks” policy. Some instruments can be hired through the Music Service dependent on availability. Please contact the office for further details. The Assisted Purchase Scheme allows you to purchase an instrument from a music shop for your child at an educational discount i.e. minus the VAT. Should you wish to take advantage of this scheme please contact the Music Service for further details. An admin fee will apply
  • Musical instruments should be insured
  • The Music Service does not accept liability for damage to an instrument left in a school, or damaged in a lesson